With minimum 12 months experience of Healthcare Billing/Account Receivable/Collections in a BPO setting or environment (claims payments processing, claims status and tracking, Medical Billing, AR Follow ups, Denials and Appeals-outbound healthcare providers)
Familiarity with UB Claims and knowledge in UB04 forms.
Experienced on medical billing/AR Collections.
Background in calling insurance Payer to verify claim status and payment dispute.
Very good in Verbal & written business communication skills
Excellent customer service skills to facilitate positive interactions with customers.
With Fiber Optic Internet connection with minimum 50 mbps speed
Work From Home
Monitor assigned customer accounts & collects account Receivable in time applying procedures & techniques in accordance with Company's policy & guidelines to achieve collection goals.
Conduct collection effort daily in accordance with established procedures: that includes follow up status of clients, unpaid billings, facilitating customer payments, coordinating to ensure proper official receipts preparation & application of payments.
Make Collection forecast on a weekly basis & monitor collection status to help team achieve monthly targets.
Collaborates with Account Managers in resolving identified issues concerning past due account towards immediate collection.
Communicates with clients by phone, email, correspondences & meetings to address overdue accounts, making them aware of the impact of the delivery of services, support them to make their account become current.
Provide Customer Service regarding collection issues, request for documents, hold & suspension, customer refunds, shorts payments, and discrepancies in SOA's.
Validate, provide correct basis, & complete documentations of adjustments to customer accounts as well as facilitate approval to ensure accuracy of customer’s SOA’s.
Monitor the handling & flow of billings, supporting documents, SOA, letter & notices to ensure completeness, proper transmittal to the customers.